Refund policy

Return conditions

You have 14 calendar days from receipt of your order to let us know that you wish to return it. Items must be unworn, unwashed and in perfect condition, with their original tag attached.

Return fees, deducted from your refund:
– Metropolitan France: €3
– Belgium and Spain: €4.90

The parcel is dropped off at a Chronopost (Shop2Shop) pickup point using the label provided by our returns portal.

For orders delivered outside France, Belgium and Spain, returns are not handled by our portal. You may send your order back by your own means and at your own expense to the address below, within 14 days of your return request. We recommend using a tracked shipping service to make sure your parcel reaches us.

JANN-K CREATIONS
MKT STUDIO - UM LOG
2 Rue Magnier Bedu
Bâtiment D
95410 GROSLAY
FRANCE

Your order must have the status "delivered" before you can request a return.

Your invoice must be included in the parcel for your return to be processed.

Return procedure

Want to return an item? It's easy!

  1. Submit your return request Go to our returns portal. You can also access it from your customer account by selecting "Request a return". A contribution of €3 (metropolitan France) or €4.90 (Belgium, Spain) will be deducted from the refunded amount.
  2. Fill in the required information Enter your order number and your postcode.
  3. Select the item to return Choose the item concerned and the reason for the return.
  4. Receive your return label Once your request has been approved, you will receive your return label by email.
  5. Ship your parcel Print the label and drop off your parcel at the Chronopost (Shop2Shop) pickup point of your choice.
  6. Refund Once your parcel has been received and checked, we will issue your refund within a maximum of 14 days. Original shipping costs are not refunded, except for defective or non-conforming products.

If your product has a manufacturing defect, follow our return procedure and select the reason "defective product": in this case, no return fee is deducted. We also invite you to contact us via our contact form with a photo of the damaged product, so that we can resolve the issue as quickly as possible.

If you have any questions, our customer service team is here to help.

Exchanges

We do not offer exchanges: only refunds are available. To get a different size or style, return your item for a refund and then place a new order.

Refunds

Refunds are issued within a maximum of 14 days from your return request. The refund may be withheld until your parcel has been received at our warehouse.

Refunds are made to the payment method used for the purchase. Orders paid with a gift card or store credit are refunded as store credit.

If a product is returned worn, washed, damaged or incomplete, the refunded amount may be reduced to reflect the loss in value, or the product may not be refunded if it can no longer be resold.