Shipping policy

What delivery methods are available?

Customers can choose from the following delivery methods:

  • Colissimo Point Retrait – pickup point (France)
  • Colissimo home delivery with signature (France and Europe)
  • Colissimo Expert International (rest of the world)

Colissimo parcels delivered against signature are handed over using a 6-digit confidential code sent by email before delivery (as digits and as a barcode). At the time of delivery, you can have the barcode scanned or give the code directly to the courier. Scanning the code constitutes proof of delivery.

How long does delivery take?

Order preparation: 1 to 2 business days.

Delivery after shipment:
– France: 2 to 3 business days
– Europe: 3 to 5 business days
– International: 5 to 10 business days

These timeframes are estimates and may vary in the event of unforeseen circumstances (bad weather, carrier incidents, etc.). If your delivery is delayed, our customer service team is here to help.

How much does delivery cost?

  • France: Colissimo Point Retrait (pickup point) €3.50 (free for orders of €120 or more); Colissimo home delivery with signature €5.90
  • Spain (mainland): €4.90; Balearic Islands: €10
  • Europe (European Union): €9.95
  • Europe outside the EU (Switzerland, United Kingdom, Norway, etc.): €20
  • Rest of the world: €20

Which countries do you deliver to?

MKT delivers to France and to most countries worldwide (see rates above). We do not ship to the Canary Islands, Ceuta or Melilla.

Please note: for any delivery outside the European Union (in particular Switzerland, the United Kingdom, Norway and the rest of the world), customs duties and local taxes may be charged upon receipt.

What if I'm not home on the day of delivery?

If you are not home, the postman will leave a delivery notice in your mailbox so that you can collect your parcel from the post office or pickup point indicated.

Your tracking number is sent to you by email as soon as your order has shipped. You can track your parcel at any time using the link in that email. If your delivery is unusually delayed, please contact our customer service team.

What if my order is lost / I haven't received it?

If your parcel is lost, or if the tracking shows your order as delivered but you have not received it, please contact our customer service team via the contact form, whether or not delivery required a signature.

We will open an investigation with Colissimo and get back to you as soon as it is concluded, to reship or refund your order where applicable.